Fujitsu Siemens Computers and Siemens Business Services (SBS) have concentrated their support expertise for high-performance UNIX servers in two worldwide Support Centers for Business Critical Computing (BCC), namely in Paderborn, Germany, and in San Jose, California in the United States. This enables both partners to offer round-the-clock support and thus to ensure the highest level of reliability possible. Experts provide proactive service there for the Solaris/SPARC-compliant high-availability servers PRIMEPOWER 800 to 2000 from Fujitsu Siemens Computers, meaning that the customer only in exceptional cases needs to report faults.

Customers are assigned dedicated contacts in the BCC Support Centers, thus introducing a more personal note into customer relations. However, in contrast to the past, customers no longer need to report faults; the supported servers are permanently monitored via the proactive service, so that significant faults are preempted before they can even occur. Experts in the BCC Support Center react within a matter of minutes if irregularities crop up, for example when a critical threshold is reached during server operation.

Except for in special cases, these experts work at the Centers, rather than on site as in the past. Should hardware faults be diagnosed, on-site technicians are informed at an early stage so that they can exchange the defective device before a system failure can occur. This process is carried out under the explicit instructions of BCC Support Center specialists. Other components of the new service offering are regular performance analyses and system reports.

SBS high-availability service according to Business Critical Computing standards is now available for UNIX servers of Fujitsu Siemens Computers in 32 countries.

March.2002

Fujitsu Siemens Computers