In the modern global market, a supplier is ever more often judged not just on the basis of the quality and features of the finished products, but also n the basis if the overall services it provides. In other words, customers do not just require an innovative and reliable product, they want global support capable of fulfilling all their requirements.

Schneider Electric never neglected the importance of this aspect and, on the contrary, has always considered it an integral part of its offer, on the same plane of reliability, technological innovation, financial competition.

As confirmation of this, the company offers a renewed version of the well-tested initiative of the Service Plus and Service Plus Light subscriptions, a service to allow customers to freely use a technical support and assistance organization, born to better respond to specific requirements in the application and use of its industrial automation products (PLC, inverters, monitoring equipment, motor starts, panels for operator dialogue, etc.).

A dedicated telephone switchboard, with answering machine and fax, receives the subscribers' requests, ensuring reply times and priority for technical consultancy, testing interventions, functionality and resetting of products, training, fast replacement  under warranty for equipment managed in stock.

Operation is very simple: the registering for subscription to Service Plus and Service Plus Light makes available a "points pool" that the subscriber can use over a year, according to their needs, scaling the scoring that is given at each intervention type. Once the point availability is finished, the subscriber can immediately restart it, renewing the subscription and thus continuing to use the services made available by Schneider Electric.